Email Technical Support Quality Survey

Thank you for taking the time to participate in our technical support quality assurance program. Your feedback is valuable to us and will help us to improve the quality of technical support our customers receive. It will take approximately 5 minutes to complete the questionnaire depending on your comments. All data collected will be strictly confidential.

Please answer the questions below. Feel free to make any general comments in the fields provided regarding your experiences with our staff and the level of service you received.

Thank you for your time and support.


Contact Information (confidential)

First Name:

Last Name:

Phone Number:

Email Address:

Tracking Number:

Note: The Tracking Number can be found at the bottom of your email conversation with our technician. It is the number between the “<<#” and “#>>”.

Would you like a representative to contact you regarding your issue?

What was your reason for contacting Technical Support?

What was the name of the person who helped you?


Please tell us how much you agree or disagree with the following statements:

1) The amount of time I waited for a response from a technician was reasonable.

2) The person I communicated with was courteous and polite.

3) The person I communicated with was knowledgeable.

4) The directions/information I received was easy to understand.

5) The technician answered all my questions in a satisfactory manner.

6) The technician helped me to resolve my issue.


7) Overall, how would you rate the quality of assistance received from technical support?

8) Do you have any other suggestions or comments to help us improve our technical support service?