SupportArrowFAQs/Product SupportArrowPhoto Impact Pro       

Photo Impact Pro


  • When trying to install the software, I receive an error message stating: "_isNNAA.tmp has encountered a problem" (the NN would be a number and the AA would be a letter) The number and letter is different each time I try to install it. How do I install the software?

  • The installer requires a serial number during installation. Where is this found?

  • Even though I already input the correct Serial Number to install PhotoImpact Pro, the next button is still disabled.

  • When installing I get “Error 1305. Error reading from file…” How do I correct this?

  • I tried entering the serial number that is provided, but it is not taking it. What should I do?

  • When trying to install Photo Impact Pro, I get a message "Error 1335. The cabinet file required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.” How can I resolve this?

  • During installation, I get an error message stating that the installation was interrupted. How do I correct this?

  • When trying to install the software, the installation stops and I receive a message stating that it is going to “roll back” the installation. How do I correct this?

  • During installation, I am getting an “Error 1311: Source file not found: :\ ”. How do I correct this?

  • Why do I get an Error “1607: Unable to install InstallShield Scripting Runtime” when trying to install the program?

  • What are the System Requirements to install PhotoImpact Pro 11?

  • During installation, I am getting an “Error 1406: Could not write to Key HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{}\In ProcServer32”. How do I correct this?
  • Problems/Errors

  • When working in the program, it freezes and shows a message “Not Responding” message at the top of the window. How do I correct this?

  • When trying to open the program, I get the splash screen, but it will not launch after that. What can I do to correct this?

  • My computer does not recognize one of the discs in the drive. What should I do?

  • While using the program, I am getting an error stating that there is not enough memory. How do I correct this?

  • When trying to burn a PC slideshow, I receive the following error: “Cannot find the Slideshow player". How do I correct this?

  • When I try to create a Calendar, I receive an error stating that the program needs to close. How do I correct this?

  • When I open the program, I am now missing some of the toolbars. How do I get them back?

  • When working with multiple images, the program runs slow. How do I correct this?

  • Why can I not view the thumbnails for WMF files in Vista like I was able to in Windows XP?
  • Usage

  • How do I add images to the Photo Explorer Slideshow?

  • How do I add music to the Photo Explorer Slideshow?

  • How do I crop an image?

  • How do I add text to an image?

  • Can you explain the layering concept to me?

  • I am trying to get the images off my camera. How do I do that?

  • How do I make an image with a transparent background using Image Optimizer?

  • How do I disable the start up menu for PhotoImpact 11?

  • I tried different settings and want to "reset" all settings to the "Default Setting" as it is delivered. Can I do that?

  • Why do I need to reset the Script Effects after using Auto Slice?

  • What kind of Script Effects can be used for an Image Map?

  • Why can't I preview SVG files in my browser?

  • What kind of JPEG 2000 file formats does PhotoImpact Pro support?

  • How do I change the size of Component objects?

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